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Solving Customer Service Issues in Digital Finance: The can-do/must-do list
Customer service issues need to be high on the agenda of providers intent on achieving high levels of registered uptake and usage of digital financial services. It is also clear that responding to the most common challenges is no easy matter, even for the most committed provider.
- Categories
- Technology
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Weekly Roundup 7-11-15: Sports for Girls, Marriage Counseling for EU/Greece, Tweets for All
The NextBillion team is a bit far-flung as the summer season hits high gear, so we’re continuing our experiment of combining our weekly Roundup with our list of Twitter favorites.
- Categories
- Health Care, Social Enterprise
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Financial Inclusion Key to Climate Risk Reduction for Zambia’s Smallholders
In the advent of unpredictable weather, smallholder rain-dependent agriculture is increasingly becoming a risky business and the situation could worsen if, as seems likely, the world experiences levels of global warming that could lead to an increase in droughts, floods and diseases, both in frequency and intensity.
- Categories
- Environment
- Region
- Sub-Saharan Africa
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NexThought Monday – Eight Takeaways from the BASE Forum III
Without the knowledge, equipment or infrastructure to truly thrive as entrepreneurs, BoP businesses will falter. At BASE Forum III more than 100 panelists from across the region and around the world came together to discuss how to enable merchants and consumers to alleviate poverty. Here are eight takeaways from the two-day event.
- Categories
- Uncategorized
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Weekly Roundup 7-3-15, Twitter Top Ten: An NB mashup in honor of America’s birthday
It’s hard work to identify entrepreneurs who are finding solutions and building markets in developing countries. (Certainly harder, for instance, than writing a check to a legacy charity.) It’s even more difficult to decipher the dynamics in these emerging markets and to tweak those dynamics in a way that enables support to reach those who need it. It takes more than money; it takes involvement.
- Categories
- Health Care
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Can Mobile Money Improve Your Health?
According to insights provided byMondato, the general rule of thumb is that when something appears too good to be true, it very likely is. Imagine that you were unfamiliar with the concept of insurance. A stranger at your door promises that if you pay 1000 shillings per month via your phone, if at some point you or someone in your family were to fall ill, the man’s company will pay up to 300 times that amount to cover the medical expenses. You would certainly be forgiven for being highly circumspect, at the very minimum.
- Categories
- Health Care
- Region
- Sub-Saharan Africa
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Central Bankers Shouldn’t Fret Over Mobile Money: Research says it doesn’t cause inflation, and could be beneficial in monetary policy
Research conducted by the University of Oxford for the Gates Foundation shows that the growth of mobile money will be neutral or (if anything) beneficial to the conduct of well-designed monetary policy. The authors believe this will be "a solid new brick in our fact base around digital financial services."
- Categories
- Technology
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A Light in the Darkness
Some mountainous parts of Mexico are so remote that the electricity grid fails to reach them, let alone the banking system. A five-year-old social enterprise, Iluméxico, hopes to change that. It provides more than 20,000 people with loans to buy low-cost solar panels and batteries, enabling them to switch lights on, watch television and charge mobile phones, sometimes for the first time.
- Categories
- Energy
- Region
- Latin America
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