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Announcing Our New Series: NextBillion’s Most Influential Articles
NextBillion runs our "Most Influential Articles" contest at the end of each year, in which we select 12 of our most-read articles from the previous year and invite readers to vote for their favorites. Since 2021 marked the 10th year of the contest, we're commemorating a full decade of thought-provoking analysis and opinion from entrepreneurs, investors, researchers and others in the emerging markets business and social enterprise sectors with a new series highlighting all of NextBillion’s Most Influential Articles from 2012 to today.
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- Agriculture, Coronavirus, Energy, Finance, Health Care, Impact Assessment, Investing, Social Enterprise, Technology
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Making Financial Health a Global Reality: Four Strategic Directions for Increasing Customer-Centricity and Business Growth
Financial service providers that focus on improving their customer experience report growing revenue and greater profits. Yet as Pallavi Dhakal, Ankita Singh and Neha Kumar at UNCDF’s Centre for Financial Health point out, despite some notable progress, the financial services sector still has far to go to achieve customer-centricity – particularly in emerging markets. They share in-depth research that explores how providers in these markets can become more customer-centric by prioritizing financial health in their business strategy.
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- Finance
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Savings-Led Digital Finance: The Dawn of a New Era?
The digital lending market surpassed $300 billion in 2020, with significant growth among emerging markets customers who access “instant loans” from their mobile phones. But according to Philip Acton and Finn Tiedemann at DreamStart Labs Inc., there are growing concerns about the risky practices used by some of these digital lenders. They argue that one solution may come from a new generation of “savings-led” digital finance apps that use clients' savings capacity as a proxy for their ability to repay loans – a development they describe as an important milestone in digital finance.
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- Finance, Technology
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Linking the Needs of Customers and Providers: A Framework for Effective Financial Health Measurement
Many financial service providers (FSPs) want to improve the financial health of their low-income users, but they often struggle to measure it. According to Nishant Kumar and Sonal Agrawal at Lakshya, one key challenge is that many FSPs don't see the business benefits of investing in financial health measurement. They share three principles that can help providers understand the distinct needs of different user groups, and develop a measurement methodology that links customers with interventions that impact their financial health – while boosting the FSPs' bottom line.
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- Finance, Impact Assessment
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Where the ‘New Formal’ is the New Normal: Lessons on Innovation from India’s Artisan Economy
In India alone, over 200 million livelihoods are linked to the artisan economy, and the sector is a key source of employment for women and other marginalized groups. But according to Priya Krishnamoorthy and Aparna Subramanyam at 200 Million Artisans and Anandana Kapur at the Harvard Kennedy School, these largely informal creative businesses face systemic bias. They discuss the reasons for this lack of support, and explore a solution that leverages the advantages of informality and formality to empower these enterprises and the communities they serve.
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- Social Enterprise
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From People to Packages: How a Nigerian Ride-Hailing Business Weathered the Pandemic by Shifting to Last-Mile Delivery
The effects of COVID-19 have impacted business around the world, and consumer-focused sectors in Africa have faced particular challenges. As Nikhil Goel at Gokada explains, the crisis has exposed the urgent need for digital-first approaches to work, shopping and other aspects of daily life – and opened new opportunities for nimble enterprises that can tap into this growing demand. He explores how Gokada has successfully navigated the pandemic by shifting its business model from ride-sharing to last-mile delivery.
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- Coronavirus, Technology, Transportation
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Announcing NextBillion’s Most Influential Articles of 2021
At the end of each year, NextBillion selects our 12 most-read articles from the previous 12 months, and invites readers to vote for the pieces that impacted them the most. We've counted the votes, and we’re happy to announce our three most influential articles of 2021. We’d like to congratulate the winners and all the contestants in this contest – along with everyone who read and wrote for NextBillion last year. We wish you a healthy, happy and prosperous 2022.
- Categories
- Energy, Environment, Impact Assessment, Investing
- Tags
- data, energy access, ESG, impact measurement
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Vote for NextBillion’s Most Influential Article of 2021
As an open forum for emerging markets business, NextBillion publishes around 150 original, guest-written articles per year, covering enterprises, innovations, challenges and opportunities across multiple sectors and geographies. Each December we select the 12 most-read articles of the past year to include in our "Most Influential Article of the Year" contest. We invite you to vote for the article that impacted you the most in 2021. You can vote up to one time per hour during the two-week voting period, which runs from Dec. 20 to Jan. 2.
- Categories
- Agriculture, Coronavirus, Energy, Finance, Impact Assessment, Investing, Technology
