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The New Face of Emerging Market Outsourcing: Why African Talent is Primed to Reshape Global Business Processes
The global labor market has been transformed by the COVID-19 pandemic’s normalization of remote work and the resulting “great resignation,” in which high-skilled employees in developed markets have left stagnant positions in favor of more flexible, engaging jobs. As Orinola Gbadebo-Smith at Hugo Technologies explains, this has resulted in a talent shortage in sectors like business services and information technology, leading corporations to outsource increasingly more complex tasks to developing countries where workers have acquired the skills to perform them. He explores why young workers in Africa are particularly well-placed to capitalize on this shift.
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