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Four Lessons Utility Providers Can Learn from the Financial Inclusion Sector
Over 1 billion people lack reliable access to essential services like sanitation, potable water and electricity - and reaching them remains a stubborn challenge. But as Jacob Winiecki and Malika Anand at BFA point out, the financial inclusion industry has learned a lot about how to serve low-income customers in remote communities. They share four key lessons in this thought-provoking article.
