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India’s Business Correspondent Model is Revolutionary – and It’s Failing: Here’s How to Turn Things Around
For years, India's banking system struggled to reach poor, rural populations. But the global revolution in digital payments has created new opportunities to connect these households with formal finance. One such approach – the business correspondent model – has shown promise, bringing a network of tech-enabled banking agents into underserved communities. But as Moin Qazi explains, the model is facing challenges that are undermining its considerable potential. He explores some key solutions for changing this dynamic.
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