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The Digital Transformation: Four Opportunities and Three Threats for Traditional Financial Institutions
Digital finance can reduce the annual cost of serving customers by up to 80 percent – one reason why financial services providers are embracing it. As MicroSave founder Graham Wright sees it, this race toward digitization is creating a watershed moment for financial and social inclusion. The sector’s decisions now will determine whether it will contribute to truly inclusive economies – or create a growing digital divide. Wright explores four ways this transformation could help financial services providers and their customers – along with three major pitfalls they must avoid.
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