-
The Mismatch: Customers Seek Holistic Solutions, Financial Service Providers Operate in Silos
Digital financial service providers too often operate in silos, designing products to solve particular financial needs. Meanwhile, users tend to blend a mix of formal and informal financial services to meet their needs. The challenge for FSPs is to recognize users' behaviors and respond accordingly, particularly to their need for flexibility and timeliness.
- Categories
- Uncategorized
