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What is Lost in a Digital Financial World — And How to Get it Back
As we work to extend financial services to the two billion financially excluded people around the world, we must rely on digital financial services. But vital as they are to financial inclusion, in the transformation to digital interfaces, valuable personal connections between financial service providers and customers are lost. Elisabeth Rhyne explores what exactly is lost, and how that loss can be mitigated or replaced.
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‘Her Hands Trembled’ When She Borrowed Her First $64; Now She’s Giving Advice to BRAC
BRAC, which has been gradually integrating mobile money into its microfinance operations since 2011, has introduced a number of new initiatives, including investing heavily in client protection, customer service and financial education, and developing mobile money use cases. Here, as part of FI2020 Week's spotlight on keeping clients first in a digital world, a long-time client gives her perspective on this evolution.
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