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The Volatile ‘Face’ of Digital Financial Services in Zambia
Mobile money operators in Zambia – a country where only half of the residents are even aware of the concept of mobile money – don’t seem to stick around for very long; in fact, 90 percent of them have been in the business for less than one year. What can stop the churn? Research shows that higher income would help, and that can result from better training.
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- Uncategorized
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What We’re Learning Every Step of the Energy Ladder
We spent the last year at Acumen collecting impact data on companies across our portfolio using our Lean Data approach, which harnesses the power of technology to give voice to low-income customers and allows us to provide quality customer feedback to drive business decisions for our investees. From these surveys, our entrepreneurs will get real insight into their customers: who they are, how and where they utilize energy, how much energy they use, and what they spend on a weekly or monthly basis, among other valuable feedback.
- Categories
- Energy, Impact Assessment, Technology
- Tags
- renewable energy, solar
