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Defining ‘Good Practices’ in Microfinance: Smart Campaign Director Isabelle Barrès addresses the thorny issues of profits and pricing – and discusses its next steps
The Smart Campaign was launched to promote customer protection in microfinance – most notably by certifying the practices of participating MFIs. But critics have taken issue with the profits and pricing of some certified institutions. The campaign's director, Isabelle Barrès, responds to these criticisms, and discusses its next steps, in part two of our Q&A.
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