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An Uphill Climb: Smart Campaign director Isabelle Barrès, on the challenges of promoting client protection in microfinance
The Smart Campaign’s numbers are growing: It has certified 39 microfinance institutions as meeting its client protection standards, and these MFIs now serve slightly more than 20 million clients. But achieving this momentum hasn’t been an easy task for the campaign – or for the industry it’s trying to improve. Smart Campaign director Isabelle Barrès discusses the challenges in part one of this Q&A.
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