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From Pilots to Systems (Part 1): Achieving systemic and scalable private sector engagement in tuberculosis care and prevention in Asia
Public-private mix (PPM) is really a form of behavior change for both sides: for the public sector in their approach to engaging the private sector, and for the private sector in changing their practices. At its core, PPM is trying to replace low-quality, inefficient and potentially expensive health care provision with rapid, affordable and correct diagnosis and treatment, and monitoring to ensure success.
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- Environment, Health Care
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Solving Customer Service Issues in Digital Finance: The can-do/must-do list
Customer service issues need to be high on the agenda of providers intent on achieving high levels of registered uptake and usage of digital financial services. It is also clear that responding to the most common challenges is no easy matter, even for the most committed provider.
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- Technology