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More Than Just Smiles: Excellent customer service must be a top priority for any market-led financial institution, says MicroSave
In MicroSave’s research, “how I am treated by the staff (or agents) of the institution” consistently appears as a top driver of customer choice of service provider - as well as uptake and use of financial services. With the renewed interest in client-centricity, it’s important to recall the core role of customer service in serving the low income market.
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Bringing IT Jobs to Rural India: Betting long on India’s youth
In many BoP markets, there is a gap between the talent requirements of employers and the skills of candidates in the job market. Half of India’s 1.2 billion people are under the age of 25, yet only a privileged few will complete advanced studies and be considered employable by the IT sector. Impact sourcing firm iMerit is turning that dynamic into a strength.
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- Technology
